RETURN POLICY

We want your experience to be simple and hassle-free, including when it comes to our returns policy.

TIME LIMIT FOR RETURNS

You have 14 days from the delivery date to initiate a return by contacting us.

CONDITION OF ITEMS

The refund amount may vary depending on the condition of the returned item. Unopened items will receive a full refund, while used or opened items will be assessed and the refund amount may be reduced accordingly.

SHIPPING COSTS

Return shipping costs are the responsibility of the customer. We recommend using a trackable service and appropriate packaging materials for safe delivery. Initial shipping costs are non-refundable.

METHOD OF REIMBURSEMENT

Refunds may be issued as store credit or to the original payment method used for purchase.

SPECIAL, CUSTOM ORDERS

Custom orders, including custom pieces or special orders, are non-refundable unless they are delivered damaged, defective, or not as described. We will work closely with you to resolve any issues related to custom orders.

PURCHASES FROM MENHIR AUTHORIZED DEALERS

The return policy for purchases made through an authorized reseller's website is subject to the reseller's return policy. Please contact the reseller directly for more information.

CUSTOMER SUPPORT

If you have any questions about the return process or need assistance, our support team is here to help. Contact us.

POLICY UPDATES

This return policy was last updated on 11/27/2024. We reserve the right to modify this policy as necessary.